If a lot of coop/solidarity/community/mutually owned businesses would be early adopters of their business accounts and would somehow coordinate together, there could be room for cooperation between the mutual giant and the smaller, newer similarly owned enterprises. I wouldnât be surprised if they would like to become the âgo toâ bank for such ventures.
What should they do to be more beneficial enterprises like coops than other banks? Thatâs a big question I donât have an answer. It might however be a question worthy of some collective thought exercises in the more âgrassrootsâ/ânew generationâ coop movement like CoTech.
I did anyway! The head of customer experience is very interested in talking to you. They know itâs bad and they want to make it better. Can I pass him your details?
This is possible within the society portal. Where a previous annual return has been submitted to the system, an additional button will be displayed that allows you to use the previous submission.
This would only possible where the previous annual return had been submitted and gone through the whole process, which is why it wasnât available in your scenario.
I assume this is the same for Companies House, as unsure how else they would get this data to start with.
Thanks for the constructive feedback. I can see the benefit of this and will bring it up in my next discussions with the FCA. If you have anything else, feel free to let us know
We went with co-op bank in the end and itâs been ok. The support over the telephone was very good. The web UI is a bit slow. Will report back if any problems.
